NEWS

Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce that Hospitality Upgrade has been named the official publication of the Boutique Hotel Owners Conference powered by BLLA, which will be held September 29-30, 2025, in Westlake Village, CA, USA. The partnership will bring exclusive coverage and insights to the independent boutique and luxury hospitality […]

Amadeus, in collaboration with Accor, announces an expansion of the use of Delphi®, a trusted name in the hospitality industry for managing hotel sales, meetings and events. Accor, already a user of the technology, will now implement Delphi across its premium brands, starting with Pullman, Mövenpick, and Swissôtel as the preferred technology solution. Delphi also […]

The Renaissance Honolulu Hotel & Spa has transitioned to new management under Crescent Hotels & Resorts, a leading operator of lifestyle-driven properties. Crescent now oversees all hotel operations, bringing its renowned expertise in curated service and modern amenities to enhance the guest experience.

1 Hotels, the mission-driven luxury lifestyle brand founded by hospitality visionary Barry Sternlicht, is proud to announce the opening of 1 Hotel Seattle, a new sanctuary of sustainability and sophisticated design in the heart of the Pacific Northwest. Set in the South Lake Union neighborhood—home to some of Seattle’s most innovative tech companies—this nature-inspired retreat […]

Accor, a world-leading hospitality group, has announced the development of a new digital meetings & events ecosystem to maximize the ongoing expansion and support of its multi-billion-dollar meetings & events business. The new platform will unite over 5,600 Accor hotels and resorts worldwide, featuring an inventory of 2.5 million sqm of event space and 800,000+ […]

Otelier today announced its new affiliation with Preferred Hotels & Resorts as the latest addition to the brand’s Alliance Partner Program. This partnership solidifies Otelier’s position as a recommended provider of business intelligence solutions for Preferred Hotels & Resorts member properties across the globe.

Expedia Group’s latest research reveals significant shifts in how travelers plan and book travel compared to previous years, including a surge in social media influence and the impact of trust. Drawing on insights from over 11,000 consumers across 11 global markets, the 2025 Traveler Value Index offers a valuable roadmap for travel brands seeking to […]

While business travel drives critical business outcomes, it can also come with challenges for organizations and employee travelers alike. These challenges can sometimes make the pursuit of the “perfect business trip” seem like a distant fantasy. Yet, it is an aspiration the industry can work to achieve — with travel managers identifying various technological innovations […]

Placemakr, a flexible-use hospitality and multifamily operator, today announced the launch of its newest pop-up location in Reno, Nevada. Operating in partnership with Pacific Development & Bridge Investment Group and managed alongside Greystar, Placemakr Reno is the company’s first expansion into the Silver State. The property is open for bookings now.

World-renowned luxury hospitality brand, Fairmont Hotels & Resorts, today reveals its new global brand campaign, Fairmont Presents ”Make Special Happen”. Paying homage to the brand’s centurion heritage as host to some of the world’s most storied celebrations and history-making moments, as well as its legacy with the silver screen, the creative tells the story of […]

What do Taylor Swift, Beyoncé and the world’s most admired hotels have in common? They provide a masterclass in brand, loyalty and customer experience.

Today’s guests arrive with higher expectations than ever, and they’re not thinking about departments. They’re thinking about how smoothly their check-in goes, whether their room is spotless, and how quickly someone resolves an issue if something goes wrong. Their perception of service is shaped by the total experience, not who’s responsible for each part.

Cendyn, a global integrated hotel technology and services company, announced today its partnership with Loyalty Juggernaut (LJI) to provide a new level of sophistication to enterprise-level hotel loyalty programs. Integrating Cendyn’s industry-leading CRM with Loyalty Juggernaut’s GRAVTY® empowers hoteliers to develop and implement a robust, rewards-focused enterprise loyalty program while transforming guest communication and engagement […]

Hotels for Trees, a nonprofit organization advancing sustainability in the hospitality industry, today announces the appointment of Daniel Johnson as Partnerships Officer - Technology. Johnson, a seasoned hotel technology executive and cybersecurity expert, will play a key role in accelerating the organization’s mission of planting trees in exchange for reduced hotel room cleanings through smart […]

This generation, born between 1997 and 2012, is redefining travel with a focus on authenticity, sustainability, and digital engagement. In fact, is built to make the process seamless—both for your hotel and your guests. Fully integrated into your hotel’s website, it allows travelers to check availability, view real-time prices, and book instantly—all without leaving your […]

The wellness travel sector is experiencing unprecedented growth, with the Global Wellness Summit predicting spending on wellness tourism to reach $9 trillion by 2028. This surge reflects an evolving consumer focus on health, relaxation, and holistic well-being, as travelers increasingly seek experiences that allow them to recharge mentally, physically, and emotionally.

Club Med, the leader in premium all-inclusive holidays for 75 years, is thrilled to announce the launch of the brand new Family Oasis at Club Med Phuket, marking its first dedicated family space in the Asia Pacific region. This exciting innovative offering reinforces Club Med’s commitment to providing unparalleled family experiences.

Nestled in the scenic Laurel Highlands of southwestern Pennsylvania, Nemacolin is a luxury destination that blends five-star accommodations with world-class experiences. If it looks familiar, it’s likely because it was used as the backdrop for Season 25 of The Bachelor. Spanning over 2,200 acres, the resort offers everything from fine dining and spa services to […]

Let’s be honest, manual processes and outdated systems won’t cut it in 2025. Hospitality is evolving fast, and the venues that are staying ahead are the ones embracing technology to drive efficiency, revenue, and exceptional guest journeys.

If hotel management were football, your brand would be your crest – the reason your fans come to the stadium, what moves them, the pedigree of your club or the pride of a nation. It’s more than just a logo or tagline; it’s the reason guests choose your hotel – the "why" behind every booking. […]