OPERATIONAL MANAGEMENT
Setting and maintaining standards of excellence is the cornerstone of sound operational management…
SALES AND MARKETING
Our sales and marketing professionals are focused on building strong revenue for hotels and they…
ACCOUNTING
Timely, accurate financial reporting and analysis is essential to business planning. Our computerized…
HUMAN RESOURCE MANAGEMENT
Perhaps more than any other industry, successful hotel management relies on quality human…
BUILDING RELATIONSHIP & BRANDING
Through strategic alliances with many of the world’s leading franchises such as Carlson Hotels Worldwide,…
“The quality of experience will be remembered long after the price has been forgotten.”
Operational Management
Setting and maintaining standards of excellence is the cornerstone of sound operational management. From the day-to-day administration of front desk activities, housekeeping and food and beverage services to providing management leadership, PRIME Hotels Development, PHD takes every aspect of operational control seriously.
- Standards of Performance
- Quality Control
- Investor/Owner Reporting
- Labour Cost Management
- Physical Plant Management
- Rules of Operation
- Management Direction & Leadership
- Insurance & Risk Management
Sales And Marketing
Our sales and marketing professionals are focused on building strong revenue for hotels and they strategically approach the assessment of target markets, development of innovative programs, effective execution and measuring results. The sales and marketing plan for each hotel is developed in sync with the annual business plan and is integrated with brand-specific sales and marketing efforts. Prime Hotels Development recruits marketing and sales professionals with local knowledge and with proven track records of success, and PHD has an effective process for sales and marketing management.
- Revenue & Strategic Account Management
- Leveraging Brand Sales Development Programs & Cross-Portfolio Sales
- Community, Industry & Brand Relations
- Deploying Effective Sales & Marketing Campaigns
- Monitoring of market share and penetration
Accounting
Timely, accurate financial reporting and analysis is essential to business planning. Our computerized accounting and data processing system can pinpoint trends and provide all of the reports necessary for monthly and yearly financial evaluation and decision-making.
- Implement and monitor internal controls, policies and procedures
- Property Tax Management
- Forecasting & Budgeting
- Cash Flow Management
- Review of Bi-Weekly Payroll
- Preparation of Monthly Financial Statements
Human Resource Management
Perhaps more than any other industry, successful hotel management relies on quality human contact at every stage of service. PHD has the expertise to maximize the potential of your human resource investment.
- Recruitment & Selection
- Employee & Labor Relations
- Training & Development
- Compensation & Benefits
- Risk Management
- Legislative Compliance
- Union Negotiations
- Brand Compliance
Building Relationships & Developing Brands
Through strategic alliances with many of the world’s leading franchises such as Carlson Hotels Worldwide, Starwood, Marriott, Intercontinental Hotel Group, Wyndham Worldwide, Hilton International, IHG and Best Western International, Prime Hotels Development targets branding to effectively position its properties within the markets they serve.
PHD’s goal is to ensure that through the effective use of high profile brand names, our managed properties are leaders in their respective markets. These PRIME-managed hotels receive awards and top ratings from some of the world’s most respected names in the hospitality industry. This coveted recognition is indicative of the well-managed hotels, exceptional customer service, and profitable bottom line results generated through our hospitality management systems.
PHD has developed strong relationships with leading Canadian and international companies. These companies possess some of the most recognizable brands names in the hospitality industry, and PHD is very proud to be associated with them:
